Terms and Conditions
Last Updated: 29 September 2026
Effective Date: 29 September 2026
These Terms & Conditions (“Terms”) govern your access to and use of websites, online platforms, forms, and digital services operated or controlled by KHW Solutions Private Limited (“KHW Solutions”, “KHW”, “we”, “us”, or “our”).
For the purposes of these Terms, “Websites” refers to:
and any other website or digital platform operated or controlled by KHW Solutions.
By accessing or using any of our Websites, you agree to comply with and be bound by these Terms.
If you do not agree with these Terms, please do not use our Websites.
1. About the Websites
KHW Solutions provides information about synthetic thatch roofing solutions, artificial thatch products, artificial bamboo products, and related products and services.
The information provided on our Websites is intended primarily for general informational and business enquiry purposes.
Use of our Websites does not automatically create a contractual relationship between you and KHW Solutions.
A contractual relationship may arise separately when you place an order, accept a quotation, enter into a service agreement, or otherwise agree to specific commercial terms with us.
2. Use of the Websites
You may use our Websites for lawful purposes only.
You agree not to:
Use the Websites for any unlawful or fraudulent purpose;
Attempt to gain unauthorised access to our Websites or systems;
Interfere with the security or operation of our Websites;
Introduce viruses, malware, malicious code, or other harmful material;
Copy, reproduce, modify, distribute, or commercially exploit Website content without permission;
Use automated systems to scrape, copy, or collect Website content without our written permission;
Submit false, misleading, fraudulent, or unlawful information through our forms;
Use the Websites in a manner that may damage, disable, overburden, or impair them.
We reserve the right to restrict or terminate access to our Websites where we reasonably believe these Terms have been violated.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, dimensions, colours, materials, features, warranty information, certifications, and other information displayed on our Websites are accurate and up to date.
However, actual products may vary slightly from images or descriptions due to:
Screen and display differences;
Lighting and photography;
Manufacturing variations;
Material characteristics;
Product updates or improvements;
Colour variations between batches.
Website images are provided for illustrative purposes unless specifically stated otherwise.
We reserve the right to update product specifications, descriptions, images, availability, and other information without prior notice.
4. Product Suitability
Information provided on our Websites is general in nature and may not be suitable for every project.
Factors such as:
Building structure;
Roof design;
Weather conditions;
Installation method;
Project location;
Local building requirements;
Environmental conditions;
Intended use;
Maintenance requirements
may affect the suitability and performance of a particular product.
Customers should discuss their specific project requirements with KHW Solutions before purchasing or installing products where technical suitability is important.
5. Product Performance and Claims
Any information regarding product performance, durability, weather resistance, fire resistance, UV resistance, lifespan, warranty, environmental characteristics, or other product attributes is provided subject to the applicable product specifications and commercial documentation.
Where a product is supplied with a specific warranty, the warranty terms applicable to that product will govern the warranty.
Website content should not be interpreted as creating a warranty beyond the warranty expressly provided in the applicable written commercial documentation.
6. Enquiries and Quotations
Submitting an enquiry through any of our Websites does not constitute an order or guarantee that a product or service will be available.
Any quotation, estimate, proposal, or price communicated by us may be subject to:
Product availability;
Quantity;
Specifications;
Delivery location;
Transportation costs;
Installation requirements;
Applicable taxes;
Changes in material or operating costs;
Other project-specific requirements.
Unless expressly stated otherwise in writing, quotations are not binding until accepted by KHW Solutions and confirmed through the applicable commercial process.
7. Pricing
Prices displayed on our Websites, where applicable, are provided for informational purposes and may be subject to change.
The final price applicable to an order may depend on factors including:
Product selection;
Quantity;
Customisation;
Delivery location;
Transportation;
Installation;
Taxes;
Other applicable charges.
The final commercial terms will be communicated through the applicable quotation, invoice, purchase order, or agreement.
8. Orders and Contracts
Where you place an order for products or services, the order may be subject to additional terms provided in the relevant quotation, invoice, purchase order, agreement, warranty, or other commercial documentation.
In the event of any conflict between these Website Terms and the specific written commercial agreement applicable to an order, the specific commercial agreement will prevail to the extent of the conflict.
9. Delivery and Installation
Where delivery or installation services are offered, the applicable terms may vary depending on the project, location, product, quantity, and scope of work.
Delivery timelines provided by us are estimates unless expressly agreed otherwise in writing.
Delays may occur due to circumstances including:
Transportation issues;
Weather conditions;
Supplier or manufacturing delays;
Availability of materials;
Site access restrictions;
Customer-related delays;
Government restrictions;
Force majeure events.
Where installation is included, the customer may be required to ensure that the site is accessible, safe, prepared, and suitable for installation.
Specific delivery and installation terms will be provided where applicable.
10. Intellectual Property
Unless otherwise stated, all content on our Websites is owned by or licensed to KHW Solutions.
This includes:
Website design;
Text;
Product descriptions;
Graphics;
Logos;
Images;
Photographs;
Videos;
Illustrations;
Layouts;
Branding;
Other Website content.
You may view and use our Websites for personal or legitimate business enquiry purposes.
You may not reproduce, republish, modify, distribute, sell, license, or commercially exploit Website content without our prior written permission.
11. User-Submitted Information
If you submit information, content, photographs, project details, or other materials through our Websites or communication channels, you represent that you have the necessary rights to provide that material.
You should not submit confidential, unlawful, defamatory, infringing, or third-party personal information unless you have the appropriate authority to do so.
Information submitted through our enquiry forms will be handled in accordance with our Privacy Policy.
12. Website Availability
We aim to keep our Websites available and functioning properly. However, we do not guarantee that our Websites will always be:
Available;
Uninterrupted;
Error-free;
Secure;
Free from viruses or other harmful components.
Our Websites may occasionally be unavailable due to maintenance, technical issues, hosting problems, security incidents, or circumstances beyond our reasonable control.
13. Third-Party Links
Our Websites may contain links to third-party websites, platforms, or services.
These links are provided for convenience or informational purposes.
KHW Solutions does not control third-party websites and is not responsible for their:
Content;
Availability;
Security;
Privacy practices;
Terms and conditions;
Products or services.
Your use of third-party websites is subject to the terms and policies of those websites.
14. Disclaimer of Website Information
We make reasonable efforts to provide accurate information on our Websites. However, information may contain errors, omissions, inaccuracies, or outdated information.
To the extent permitted by applicable law, KHW Solutions does not guarantee that all information on our Websites is complete, accurate, current, or suitable for every particular purpose.
You should contact us directly for product specifications, project-specific recommendations, pricing, availability, warranty details, and other information relevant to a specific purchase or project.
15. No Professional Advice
Information published on our Websites is provided for general informational purposes.
Website content should not be treated as a substitute for professional architectural, structural, engineering, legal, financial, or other professional advice.
For project-specific requirements, customers should obtain appropriate professional advice where necessary.
16. Limitation of Liability
To the maximum extent permitted by applicable law, KHW Solutions will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of or inability to use our Websites.
This may include, where legally permitted, loss of:
Profits;
Business opportunities;
Revenue;
Data;
Goodwill;
Business interruption.
Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.
Any liability relating to a specific product, service, order, installation, or project may be governed by the applicable quotation, agreement, warranty, invoice, or other commercial terms.
17. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless KHW Solutions, its directors, employees, representatives, and service providers from claims, losses, liabilities, damages, costs, and expenses arising from:
Your unlawful use of our Websites;
Your violation of these Terms;
Your violation of applicable laws;
Your infringement of third-party rights;
Information or materials unlawfully submitted by you.
18. Privacy
Your use of our Websites and our collection and processing of personal data are governed by our Privacy Policy.
Privacy Policy: https://khwsolutions.com/privacy-policy/
The Privacy Policy applies across the KHW Solutions Websites identified in these Terms.
19. Changes to These Terms
We may modify or update these Terms from time to time.
Changes may be made to reflect:
Changes in our products or services;
Changes in Website functionality;
Changes in business practices;
Changes in applicable laws;
Changes in technology or security requirements.
Updated Terms will be published on this page with a revised Effective Date.
20. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable law, disputes arising in connection with these Terms or your use of our Websites shall be subject to the jurisdiction of the competent courts in Bangalore, Karnataka, India.
21. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable, where legally permitted.
The remaining provisions of these Terms shall continue to remain in effect.
22. Entire Agreement
These Terms, together with our Privacy Policy and any applicable commercial agreements, quotations, invoices, warranties, or other written terms, constitute the terms governing your use of our Websites.
Where a separate written agreement applies to a specific product, service, project, or transaction, that agreement will govern the relevant transaction to the extent of any conflict.
23. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us.
KHW Solutions Private Limited
Address:
401/A, 1st Floor, 5th A Main,
2nd Block, HRBR Layout, Kalyan Nagar,
Bangalore, Karnataka – 560043, India
Email: info@khwsolutions.com
Phone: +91-9148584281
Websites: